Privacy Policy

Effective Date: 1/01/2016
Welcome to Vinmail Email, owned and operated by Vinam Solutions Pvt Ltd.


At Vinmail email marketing, we are obliged to protect the privacy requirements of our valued customers and members. The Privacy Policy points out what special information is being concentrated on the Vinmail email marketing site and how that information is utilized. We give predominant importance to hold back the privacy of your information as it helps us to cultivate confidence, friendliness and stronger relationships with you. If you have doubts or concerns about our privacy practices, please feel free to contact us at any time.

Information collection and Usage

We require your personal information that helps us to identify you individually. Your personal information will enable us to set up your personal access to our email marketing product, and to contact you while using such product. Your provided financial information is used only to bill, verify and identify either you or your company for products as well as services, as applicable.

If you want to sign up for a free Vinmail account, you will be asked to furnish some information. They are:

  • Your personal name
  • Name of your company
  • Company address or home address
  • Your contact number
  • Your personal email address
  • Details of your email list
  • Number of emails you want to send
  • Do you follow best email marketing practices

Similarly, while signing up for a paid plan, you are required to furnish information as above. They include:

  • Name as on your credit card
  • Credit card number
  • Expiry date of your credit card
  • Safety code (three or four digit) on the reverse side of your card
  • Your address for billing purposes

Moreover, if you are in need of additional information such as our partner programs, our faith-based initiative discount program, our non-profit discount program or any other programs, you are required to furnish

  • Name of your non-profit
  • 501 (c) number of your non-profit
  • Name of your faith-based organization
  • Your organizational size or congregation

Demographic and profile data collected by Vinmail email marketing may be used to adapt the web site or any requested email communications, and to demonstrate information that is more applicable to you. We also compile information regarding demographic and product use in aggregate and may make the same publicly available. Under no circumstances, the Vinmail email marketing will make the individual information about an user available to any other person. Your email address is used by us only to send you information on your request. As part of using our email marketing software, we allow you to receive, or not to receive, certain information from Vinmail email marketing. We adhere strictly on permission ­based email marketing policy. Except as mentioned above,Vinmail email marketing will not send you unrequested email information, commercial offers or advertisements. We will not rent, sell or loan our contact lists or contact list of our users, including customer data to any outside firms or individuals. We will not also use customer contact lists for our own marketing requirements under any circumstances. All emails that you have requested usually have an option not to subscribe. Requests that appear as unsubscribed are fulfilled within minutes while no more communications are sent to those users who have stated that they do not wish to receive the delineated information.

On our site, apart from other endorsement, we may also show some personal testimonials of our customers who were satisfied by our prompt service. On your consent, we may also display your testimonial together with your name. When you want to either update or delete your testimonial, you can contact us according to the information given below.

Tracking Methods

During the utilization or interaction with our services, there are possibilities to collect non-identifiable data, which may include but is not limited to type of Internet browser, IP addresses (Internet Protocol), approximate geographic location, a record about how you utilize our sites and services, operating system, date/time stamp, referring/exit pages, click stream data or other data that cannot be applied to identify you. We generally use these information to administer the site, to analyze trends, to track movements of users around the site and to collect demographic information regarding our user base as a whole. We may combine these automatically constituted log information with other information we gather from your end. All these are to modify our offered services by improving your marketing, analytics, or enhancing the functionality of our site.

At Vinmail, we and our partners or analytics or affiliates or service providers (Google, AdRoll, Yahoo, Bing), rely on technologies such as cookies, tags beacons, and scripts, for analyzing trends, administering the website, tracking movement of users around the website, and to collect demographic information regarding our user base wholly. We may get reports with respect to the application of these technologies by these companies on individual or collective basis.

You may wonder what we can do with your information. We may use your personal information to:

  • Carry out your registration/order/purchase
  • For sending you an order of confirmation
  • For dispatching you the requested product or providing service information
  • Promptly responding to customer service requests
  • To administer your account
  • For sending you a newsletter
  • To establish marketing communications
  • To answer to your questions and concerns
  • To enable you to communicate with other users
  • Display you in our member directory, for making you available to other members

For providing you with our better service and deliver the features you desire most, we used to conduct researches on customer behavior , interests and demographics, based on the personal data we have gathered. The research result will be studied and analyzed on a collective basis, while the same will not be used to identify you personally. Hence, the information on data is considered as non-personal data under our privacy policy.

The security in terms of your personal information is very important to us. When you provide sensitive information (suppose your credit card number) to our site, we encode the sending of that information using 'secure socket layer technology' (SSL). Our Service platform is also obliged to protect the integrity of the information data of our customers.

User Access and Preferences

If you change your personal information, or if you are no longer desiring our Email marketing service, you may either correct, update, amend or delete certain information by modifying your user account settings in the portal, either emailing to our Customer Support (support@vinmail.org) or by telephonic call or intimating us through postal mail, as mentioned at the contact information given below. We will surely respond to your request within 30 days.

List of Subscribers, Campaign Reports and Content

Vinmail email marketing ensures that all subscriber lists, email content and reports stand as private as well as confidential. We often prefer to scan the content of your campaigns to protect against profane, defamatory, insulting, inaccurate, obscene or threatening concepts which are either ethnically or racially violative. We will not loan, rent, sell or ask for outside access to the contact list of customers. We also assure that Vinmail email marketing will not use customer’s contact lists for any other purposes.

Communications from the Site

Special Offers and Updates

We send a welcoming email to all new users to verify their new account and confirm their password and username. Established users will now and then receive information on our service products, special deals, and also a newsletter. In addition to respect the privacy of our users we present the option not to receive these types of communications. Customers have option to unsubscribe the application of a mechanism arranged at the bottom of each email.

Newsletter

For subscribing to our newsletter, we generally ask contact information of users such as name and email address. Apart from respecting the privacy of our users, we provide a way to opt­out these communications by means of the unsubscribing mechanism provided at the bottom of each email.

Service Announcements

Certain rare occasions it is essential for us to send out strict announcements related to our services. For example, if our service is temporarily hold up for maintenance we might send users an email. Generally, users may not have option to ignore these communications, though they can deactivate their account. Nevertheless, these communications are not appeared to be promotional in nature.

Customer Service

We communicate with the users then and there to provide requested services. With regards to issues pertaining to their account we reply via email or phone, in accordance with the wishes of our users.

Website Usage Information

We use your IP address only to detect problems with our server, and to manage our Website. We do not linkup your IP address with any personally recognizable information. We use tracking information to find out which areas of our site is used mostly by visitors in accordance with the traffic in the areas. Vinmail email marketing does not try to find out what individual users read, instead tries to collect information regarding how often each page is visited. This helps us maintain a fantastic as well as informative website for people like you.

Security Technology

We have made a significant investment in the latest server, database, backup and firewall technologies to protect the assets of our information. We employ these technologies as a part of implementing refined and innovative security architecture. All data are focused in a tightly controlled as well as secured data center. These investments assure that information regarding the identity, including the position of individual members is never accessible to any user outside Vinmail email marketing system. Thus, we are committed to maintain precautions to protect the security of these servers as well as your personal information which enables to identify you.

Policy Modifications

We may change the Privacy Policy from time to time whenever Vinmail email marketing makes changes to this privacy statement. We will highlight these changes on our homepage enabling visitors to view it then and there. So you are advised to check back the same periodically. All the same, it is being assured that if the Privacy Policy changes in the future, Vinmail email marketing will not use your personal information submitted to us in a manner to be materially contradictory with the Privacy Policy, without your prior permission.

Contacting Vinmail email marketing about Privacy Policy

If you have any doubts regarding our Privacy Policy statement, the information you have submitted to us, your dealings with the website or the practices of this site, kindly contact us.

 

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